Questions and Answers
Got a question? We’ve got the answer.
Here you’ll find everything about charging, the app,
payments, and our business offer.
1. How do I charge an electric car at ChargeIn EV stations?
Key rule: start the charging session first, then plug in the cable.
In the ChargeIn Go app – select the station and connector, then tap “Start charging”.
Or – tap your payment/charging card on the terminal.
Connect the cable to your vehicle and follow the instructions in the app or on the station screen.
You can find the detailed instructions here:
https://www.chargein.com/aktualnosci/instrukcja-ladowania-ev-na-stacji/
2. Authorization hold during charging – how does it work?
- PLN 200 – when charging via the app.
- PLN 300 – when charging via the terminal.
After the session ends, only the actual energy used is charged, and the remaining amount is automatically refunded to your account.
3. Are ChargeIn charging stations available in roaming?
Yes, including: Shell Recharge, DCS, GreenWay Poland, Elli, Threeforce B.V., Monta ApS, DE-NBW, DE-TRA, GB-EJN, GreenFlux Assets B.V., Volkswagen Group Charging, and EWE Go.
4. How do I check charging station availability?
The ChargeIn Go app provides a map of charging stations with information about available connectors and charging power.
5. How do I download the ChargeIn Go app?
6. How do I add a VAT ID in the ChargeIn Go app?
Open the app → Profile → Settings → Payment methods.
Select your payment method.
In the “VAT ID (optional)” field, enter your number and save the changes.
From now on, your invoices will include your VAT ID.
7. Where can I find my charging invoice in the ChargeIn Go app?
In the Charging history tab, next to the specific session. It may appear with a short delay of a few minutes.
8. What payment methods are supported by ChargeIn Go?
Debit or credit card, Apple Pay, Google Pay.
9. Does ChargeIn offer solutions for businesses and fleets?
Yes. We offer comprehensive charging solutions for fleets, developers, transport companies, and property managers—from station design and installation to billing systems and service support.
Can I install a ChargeIn charging station at my company?
Yes. We offer AC and DC charging stations tailored to your business needs, along with integration with the ChargeIn Go system.
11. How can I contact ChargeIn sales?
You can write to: [email protected]or call 664 155 451 or fill out the form in the section: Contact on our website.
What are the benefits of partnering with ChargeIn for business?
- A new revenue stream from public charging.
- Attracting customers with electric vehicles.
- Professional installation and station maintenance.
- Full technical support.
