Frequently Asked Questions about EV charging at ChargeIn – see how it works in practice
The ChargeIn electric vehicle charging network is growing dynamically. We support EV drivers on their journeys, focusing on accessibility and charging convenience. In response to the most frequently asked questions from our users, we have prepared a short FAQ explaining how the charging process, payments, and the use of the ChargeIn Go app and charging stations work.
FAQ – practical answers for EV drivers
How do I start charging at a ChargeIn station?
You can start charging in three ways: via the ChargeIn Go app, an RFID card, or – depending on the station – directly via the terminal.
Charging instructions for ChargeIn EV stations – please read before starting charging
What should I do before starting charging?
Before starting a charging session, make sure the station is ready for use:
the station is powered on and active
no error messages are displayed on the screen or panel
there is no information about a failure or shutdown
the cable and connector are not damaged or blocked
Do I need to start charging before plugging in the cable?
Yes – at most ChargeIn stations the rule is: start the session first, then connect the vehicle.
What payment methods are available?
You can pay for charging by payment card (debit or credit), Apple Pay, or Google Pay – without the need to top up your account in advance.
Are funds reserved on my account during charging?
Yes, the system may temporarily block a certain amount to secure the transaction. After the session ends, only the actual energy consumption is charged, and the remaining funds are released back to your account.
Why do I see a funds hold after an unsuccessful charging attempt?
In case of an unsuccessful charging start (e.g. connection error, interrupted process, or technical issue), a pre-authorization hold may be placed on your account. This is not a payment – the hold will be automatically released. The release time depends on your bank and may take up to 14 business days.
Can I check my charging history?
Yes, in the ChargeIn Go app you have access to your full session history, energy consumption, and transaction details. This allows you to easily track your charging costs.
Can I use ChargeIn without the app?
In many cases, yes – you can use an RFID card or a payment terminal.
Are ChargeIn charging stations available in Elocity?
Yes, ChargeIn charging stations are available in the Elocity appWe are also present in many roaming platforms, including DCS, Shell, Greenway, etc.
How do I download the ChargeIn Go app?
Make sure you have automatic updates enabled or regularly check Google Play (or the App Store) for the latest version of the app.
This helps you avoid issues and ensures you always use the full functionality of the app.
How to get an invoice in the ChargeIn Go app
Adding your NIP (tax identification number) in the ChargeIn Go app is the first step to ensure that every EV charging invoice is automatically issued with your company details. See details.
What should I do if the ChargeIn Go app is not working properly?
Check if you have the latest version of the app (App Store / Google Play) and a stable internet connection. If problems occur, switch between Wi-Fi and mobile data, clear the cache, or reinstall the app. Also make sure your phone system is up to date and that login data and SMS messages are working correctly.
Where can I find the list of ChargeIn stations?
The list of ChargeIn charging stations is availableWe also regularly publish updates about newly launched stations on www.chargein.com and our social media channels.
Why didn’t charging start or why was it interrupted?
The most common reasons are:
communication issue between the car and the station
too long delay in connecting the cable after starting the session
- temporary technical error
Why can’t I unplug the cable after charging?
In this case, try ending the session/unlocking the cable directly from the car. If the session has ended correctly, the vehicle has likely locked the connector.
