{"id":18271,"date":"2025-06-24T10:02:49","date_gmt":"2025-06-24T08:02:49","guid":{"rendered":"https:\/\/www.chargein.com\/?p=18271"},"modified":"2025-08-14T10:32:03","modified_gmt":"2025-08-14T08:32:03","slug":"wyjasnienie-procesu-preautoryzacji-na-stacjach-chargein","status":"publish","type":"post","link":"https:\/\/chargein.com\/en\/aktualnosci\/wyjasnienie-procesu-preautoryzacji-na-stacjach-chargein\/","title":{"rendered":"Why Do We Reserve Funds Before Charging?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"18271\" class=\"elementor elementor-18271\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3359510 e-con-full e-flex e-con e-parent\" data-id=\"3359510\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b322e79 e-flex e-con-boxed e-con e-child\" data-id=\"b322e79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-003704f elementor-widget elementor-widget-post-info\" data-id=\"003704f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-c7b5e29 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>June 24 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81e2354 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"81e2354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why Do We Reserve Funds Before Charging?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-037e805 elementor-widget__width-initial news-left-strip elementor-widget elementor-widget-text-editor\" data-id=\"037e805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An Explanation of the Pre-Authorization Process at ChargeIn Stations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9908eb e-flex e-con-boxed e-con e-child\" data-id=\"d9908eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06dbc9b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"06dbc9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear Customers,<\/p><p>At ChargeIn, our priority is to make your charging experience as convenient, fast, and stress-free as possible. That\u2019s why we want to explain the concept of pre-authorization \u2013 the temporary reservation of funds from your bank account before a charging session begins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5e500 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cf5e500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is Pre-Authorization?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8125f6 elementor-widget__width-initial news-bullets elementor-widget elementor-widget-text-editor\" data-id=\"a8125f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pre-authorization is a temporary hold placed on funds in your account to ensure that your card or account has sufficient balance to cover the cost of charging. This is a standard practice, commonly used not only in e-mobility but also for things like car rentals or hotel bookings.<\/p><p>In the case of ChargeIn, the pre-authorization is PLN 200 (charging using the ChargeIn Go application) or PLN 300 (charging via a payment terminal). This amount is not actually charged \u2013 it is only held temporarily until the session ends.<\/p><h3><span style=\"color: #4c187f;\">What Happens If the Session Doesn\u2019t Start?<\/span><\/h3><p>Sometimes, usually due to technical issues, a charging session may fail to start. In such cases, the funds are not charged by ChargeIn, and the hold should be automatically released.<\/p><p>Here\u2019s the key point: the time it takes for the funds to return to your account depends on your bank \u2013 not on ChargeIn.<\/p><h3><span style=\"color: #4c187f;\">How Long Does the Refund Take?<\/span><\/h3><p>In most cases, the held amount is returned to the customer\u2019s account within 1 to 7 business days, depending on the bank and card type. Unfortunately, we cannot speed up this process, as ChargeIn never actually receives or holds the funds. The pre-authorization is managed entirely by payment systems (e.g., Visa, Mastercard) and your bank.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be6c261 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"be6c261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Are We Doing to Improve This?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a3fa23 elementor-widget__width-initial news-bullets elementor-widget elementor-widget-text-editor\" data-id=\"9a3fa23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We continuously monitor and fix technical issues at our stations.<\/p><p>We\u2019re working on reducing pre-authorization amounts and improving the clarity of in-app messages.<\/p><p class=\"translation-block\">If you encounter any issues, feel free to contact us at: <span style=\"text-decoration: underline\"><span style=\"color: #ec6c3a;text-decoration: underline\"><a style=\"color: #ec6c3a;text-decoration: underline\" href=\"mailto:aplikacja@chargein.com\" target=\"_self\">aplikacja@chargein.com<\/a><\/span><\/span> \u2013 we\u2019re always here to help.<\/p><p>Thank you for your understanding and patience. We know that every z\u0142oty counts, and we\u2019re committed to full transparency and providing the best service possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pre-authorization during an electric car charging session at ChargeIn charging stations.<\/p>","protected":false},"author":1,"featured_media":18272,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"on","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"off","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"off","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"off","ocean_display_footer_bottom":"off","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[11],"tags":[],"class_list":["post-18271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktualnosci","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dlaczego pobieramy \u015brodki przed \u0142adowaniem? 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